Orem Sunset Heights Family History Center

This site is owned by the FHC director. It is not an official site of the Church of Jesus Christ of Latter-day Saints.

Staff Training 2-14-2017

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Sunset Heights Multi-stake Family History Center

Staff Meeting February 14, 2017

Spiritual Thought:  Bob Gunnell: Several years ago we decided to visit the cemetery where my great-great grandmother was buried.  Not knowing where she was buried we set out to find her headstone.  When we found it we found that it was quite worn and crumbled.  She had had a very hard life and we felt bad that this was what had happened to her headstone.  We worked with extended family members to replace it.  Through this process I felt a closeness to her and since that experience have felt that she has given me help as I have worked on finding members of her family and doing the temple work for them.  I know that as we help those who have passed on they will help us as we seek out their families so the work can proceed.

Staff changes:  New staff member Kerri Andersen LV5.


February 21, 11 am & 7 pm, Elder James Tanner, “Standardization”

March 7, 11 am & 7 pm, Cheryl Fugal “Finding Names to Take to the Temple”

March 13, 11:30 am, Moms and Tots

March 14, 7 pm, Staff Meeting

March 21, 11 am & 7 pm, Don Kussee, “City Directories and other Information between Censuses”

March 31, 1 pm to 4:30, Southwest Indian Mission Reunion, classes on Native American research


Working with Patrons:  Pat Cuthbert

Just as we do temple ordinances for people one at a time, we also help Family History Center patrons one at a time. When we hear the doorbell ring we get a parking tag as we go out the door of the center to open the outside door for them. We greet them with a smile and ask them if they already have a parking tag. If not, we offer to wait for them to place the tag on their dashboard or hang it from their mirror.

As they come in we ask if they have been at the center before. If not we help them get signed in. Everyone should turn to greet patrons as they come in.  We begin by asking what they were hoping to do today and offer assistance if they need it. Our goal should be to give each patron a good experience that day.

Important Changes to Family History Callings and Roles:  Sharlene Gardner

 A new directive from the First Presidency informs us that all members serving in family history callings will now be called Temple and Family History Consultants.  The reason for the change:

  • Emphasize the close relationship between temple service and family history
    • Greatest blessings derived when done together
  • Align the FH Organization throughout the Church and simplify the purpose and role of the calling

The basic organization has also changed to now include Stake Temple and Family History Consultants. (These would include, but not be limited to, Stake Indexing Specialists, FHC Directors and Assistant Directors, etc.)

The first responsibility of all temple and family history consultants, whether on the ward, stake, or area level, is to proactively help members have personalized one-on-one family history experiences that allow patrons the opportunity to learn in the context of their own family tree.

Each person under our stewardship should receive a personalized one-on-one experience led by an experienced temple and family history consultant.  (Even if you feel you already know how to find family names for the temple doing descendancy research, everyone should have this experience as a model when teaching others.

New tools are in place to help you as a trainer.  When you go to GET HELP > HELP OTHERS, you will now have access to The Consultant Planner, where you can invite or add a person to have a one-on-one experience.  If they accept, you will see a link giving you access to their tree.  Prepare in advance finding names for the patron so you can be assured they will have a successful experience. A lesson plan form is provided, encouraging you to prepare lessons that are intended to last only about 30 minutes.

“Roots Tech 2017”:  Don Kussee

  1. Majority of effort in 2016 was the conversion of FamilySearch to a new computer system. The new system is cloud based and allows expansion during busy times. This new system also includes the old New.FamilySearch so now all people can be merged.
  2. A new mobile app “lite” has been developed for areas of the world where smart phones cannot be used because of bandwidth or cost limitations. It presents most all of the data the smart phone app does, but in smaller data bytes. Smart phones get 3MB per screen. Lite send 31 K.
  3. The Memory mobile app is being expanded so photos can be uploaded from Facebook and Instagram.
  4. The Family Tree app has a new section (the 3 bars on the top left) that displays:Ancestors with Tasks, Reserved Ordinances, and The ability to Search Historical Records from your phone.
  5. Future plans for FamilySearch include the expansion of information on living persons. Building a ”group” that could share living person private information so those within the group can use the same data, share To Do list, pictures, etc.
  6. Future plans for the watch notifications will include automatic notification when changes occur in your direct line, for information you have entered, for information you have changed, for deceased persons.

In 2016 there were 2.5 million names added per week to the current 1.1 billion names.  There were 562,000 new contributors added to the current 3.4 million. There were 708,000 new sources added to the current 8 million sources. One person has reserved ordinances for 365,000 people.

Closing Prayer:  Max Henrie


Historical Records Search

When you are signed into your FamilySearch account and you are searching for historical records, FamilySearch identifies which records in the search results are already attached to a person in the tree. Ancestors located in the record and in your family tree are marked by an icon.

If there is an icon, the record is attached.  If there is no icon, the record is not attached. If you are not signed in to your FamilySearch account, FamilySearch will encourage you to log in to see attached records of your ancestors.


Author: Orem Sunset Heights FHC

We offer one-on-one assistance with family history research, free access to subscription websites and classes on FamilySearch, Family Tree, subscription websites and various research topics. Open Hours Monday, Thursday and Friday: 10 am to 4 pm Tuesday and Wednesday: 10 am to 4 pm and 6:30 pm to 9 pm

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